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Refund Policy

Refund & Cancellation Policy

Refund & Cancellation Policy

At BolPulse, operated by TechPulse Commerce, we aim to provide a transparent and user-friendly refund experience for all purchases made within our platform, including virtual items and in-web features.

By accessing or using our services, you agree to the terms outlined in this Refund & Cancellation Policy.

1. Refund Window

  • Users may request a refund for qualifying transactions within 7 working days from the date of purchase.
  • Once the request is reviewed and approved, refunds are typically credited back to the original payment method within 3–5 working days.
  • Processing times may vary based on your bank or payment provider.

2. Steps to Request a Refund

To initiate a refund request, please reach out to our support team at:
[email protected]

Please include the following details for faster resolution:

  • Date of the transaction
  • Transaction reference or ID
  • Reason for requesting the refund

Additional verification may be required in some cases to ensure account security.

3. User Responsibility for Payments

  • All payments carried out through your device, bank account, or payment instruments are considered authorized by you.
  • TechPulse Commerce will not be responsible for:
    • Incorrect or accidental payments
    • Unauthorized transactions due to user negligence
    • Disputes with banks, UPI apps, or wallet providers
    • Fraudulent activity arising from compromised user credentials
  • Users are advised to secure their devices and payment accounts at all times.

4. Limitation of Liability

  • Refunds routed through third-party payment services (such as Paytm, PhonePe) are subject to their respective policies and processing rules.
  • TechPulse Commerce cannot be held liable for delays, failures, or technical issues arising from external payment gateways.
  • Please review your payment provider’s terms for further clarification.

5. Policy Updates

  • TechPulse Commerce may revise or update this Refund & Cancellation Policy periodically.
  • Any changes will be published on our official platform and will take effect immediately upon posting.

6. Contact Information

  • TechPulse Commerce
  • Address: 1st Floor, A/3, Coworking Studio, PC Colony, Chandan Hero, Kankarbagh, Patna, Bihar, 800020
  • Email: [email protected]

Thank you for being a part of BolPulse and for your continued support.